westgroupe Terms & Conditions
WestGroupe will make every reasonable effort to maintain precise data and up-to-date information on this website, but offers no guarantee of any kind regarding its precision, currency or exhaustiveness. You agree to use this website and its content at your own risk. WestGroupe declines to offer any guarantee, explicit or implicit, including any guarantee of merchandising quality or of correspondence to a particular usage. Neither WestGroupe nor any third party involved in the creation, production or delivery of this website can be held responsible for any damages, including and without limit direct, accessory, consecutive, indirect or punitive, resulting from access to the use of or inability to use the current website, or any error or omission in its content. This limitation includes all damage or injury caused to you, your computer or other personal goods, including but not limited to damages caused by viruses infecting your computing equipment or other goods related to your access of our website or to your downloading of all material, data, texts, images, video or audio documents, or other articles from the website.
When you visit westgroupe.com or send e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
WestGroupe attempts to be as accurate as possible. However, WestGroupe does not warrant that product descriptions or other content on westgroupe.com is accurate, complete, reliable, current, or error-free. If a product offered by WestGroupe itself is not as described, your sole remedy is to return it in unused condition, under our standard return policies.
Disclaimer of Warranties and Limitation of Liability
WESTGROUPE.COM IS PROVIDED BY WESTGROUPE ON AN "AS IS" AND "AS AVAILABLE" BASIS. WESTGROUPE MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WESTGROUPE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WESTGROUPE DOES NOT WARRANT THAT WESTGROUPE.COM, ITS SERVERS, OR E-MAIL SENT FROM WESTGROUPE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WESTGROUPE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF WESTGROUPE.COM, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
Site Policies, Modification, and Severability
To return merchandise, the client must first obtain a return authorization number by contacting our offices or their local sales representative. WestGroupe reserves the right to refuse or return any packages received that do not have a return authorization number clearly marked on the outside of the box and that does not comply to our standard returns policy.
Warranty and Exchange Policy
To ensure that all warranties, exchanges and /or credits are correctly and promptly processed, please include a copy of the original invoice. If the invoice copy is not available the following pieces of information must be included for credit to be issued: Original WestGroupe invoice number, date of purchase, and price paid.
Length of warranty:
- Warranties on WestGroupe products extend two years from invoice date, excluding sunglasses, which extend one year.
- Lenses, temple tips and nose pads are not covered under warranty.
Terms of warranty:
- Warranties apply to manufacturer’s defects only.
- Frames sold as discontinued items are not covered under warranty
Exchanges / Credits
- All frames are non-refundable: exchangeable only.
- Frames ordered on approval have a 30-day grace period to be returned for credit, Sunglasses ordered on approval have a 15-day grace period to be returned, lenses cannot be scratched or damaged. All product ordered on approval needs to be returned in original packaging.
- Frames must be returned within one year from date of purchase to be eligible for exchange privilege.
- All exchanges (excluding warranties and frames on approval) must include a credit authorization sheet signed by one of our sales representatives.
Frames must be:
- In resalable condition
- Clean of all markings, labels, and glue
- Temples and frames have original shape and adjustment
- Demo lenses intact and in place
- Individually enclosed in plastic bags
- Include respective cases (if these conditions are not met a handling fee will be applied)
- Frames sold as discontinued items are not eligible for exchange or credit
- You (the client) are fully responsible for products, and any fees incurred when returning them to WestGroupe.
- Returns are subject to approval by the head office.
- Any returns that do not meet these conditions may be subject to a restocking fee.
- Any invoice under $40 may be subject to a handling fee.
For prompt and accurate processing, please include a copy of the original invoice for all frames being returned.
If you have any questions concerning any of the above policies please do not hesitate to contact our office or sales representative.
Tel: (514) 383-0042 | 1 800 361-6220
Fax: (514) 383-4600 | 1 800 805-8118
US Tel: 1 855 455-0042
US Fax: 1 877 683-4060
Our responsibility ends when the shipping company picks up the merchandise at our warehouse. The recipient is responsible for inspecting any merchandise as soon as it is received. You have 24 hours from the time of reception to report a short shipment.
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